Get In Touch
We're Here to Help!
At Boifiok.ng, your satisfaction is our priority. Whether you have questions about group buying, need support with an order, want to become a vendor, or just want to say hello, we're always happy to hear from you.
Customer Support
For Order Questions, Deal Inquiries, or General Support
Email Us
hello@boifiok.ng
Response Time: Within 24 hours (usually much faster!)
Call Us
+234 806 454 4386
Monday - Sunday
9:00 AM - 9:00 PM (WAT)
+234 916 526 5003
Send us a message anytime, we'll respond during business hours
Vendor Partnerships
Want to Sell Your Products on Boifiok.ng?
We're always looking for quality farmers, manufacturers, distributors, and food vendors to join our platform!
hello@boifiok.ng
+234 916 526 5003 (Mon-Sat, 8 AM - 6 PM)
Vendor Benefits
- ✓Access to thousands of ready buyers
- ✓Guaranteed bulk orders
- ✓Fair, competitive pricing
- ✓Fast payment cycles
- ✓Marketing and visibility support
- ✓Data insights on demand
What to Include in Your Email
- •Business name and location
- •Type of products (rice, beans, oil, fresh produce, etc.)
- •Production/supply capacity
- •Brief description of your business
- •Contact information
- •Business registration details (if available)
Who Can Join
- •Farmers and agricultural cooperatives
- •Food manufacturers and processors
- •Wholesalers and distributors
- •Import/export companies dealing in food items
- •Agricultural product aggregators
Our vendor team will review your application and get back to you within 3–5 business days to discuss partnership opportunities.
Logistics & Delivery Partners
Interested in handling deliveries for Boifiok.ng? Join our logistics network and help us bring affordable groceries to Nigerian households.
hello@boifiok.ng
+234 916 526 5003 (Mon-Sat, 8 AM - 6 PM)
Requirements:
- •Registered logistics/courier company
- •Delivery vehicles (motorcycles, vans, trucks)
- •Coverage in major Nigerian cities
- •Proof of business registration
- •Insurance coverage
- •GPS-enabled fleet
Complaints & Escalations
While we strive for excellence, we know issues can arise. If you've contacted support and feel your issue hasn't been adequately resolved:
hello@boifiok.ng
Include: Your order number, previous ticket number, and a brief description of the issue.
We take all complaints seriously and aim to resolve escalated issues within 48 hours.
Technical Issues
Experiencing website crashes, payment problems, deal loading issues, or other technical difficulties?
hello@boifiok.ng
Include in Your Email:
- •Screenshot of the error (if possible)
- •Detailed description of the issue
- •When the problem started
Pickup Locations
Self-pickup is available at designated Boifiok pickup points across major cities. Available locations are shown during checkout when you select "Self-Pickup" as your delivery option. To find your nearest pickup point, log into the website and check available locations in your area.
Social Media
Stay connected for the latest deals, savings tips, vendor stories, and community updates!
Follow us and tag @boifiok.ng to share your savings stories and connect with our community!
We Value Your Communication
Every message we receive is important to us. Whether you're a shopper with a question, a vendor interested in partnering, an investor exploring opportunities, or anyone else, we promise to respond promptly and professionally.
Average Response Times
Within 24 hours
Immediate (business hours)
Within 12 hours
Frequently Asked Questions
Before reaching out, you might find quick answers in our comprehensive FAQ section. We've compiled answers to common questions about group buying, payments, delivery, refunds, and more.
Visit FAQ PageThank You for Choosing Boifiok.ng!
We're more than just a shopping platform – we're your partner in making food affordable through the power of community. Your participation helps families save money, supports local vendors, and contributes to building a more efficient food supply chain for all of Africa.
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Last Updated: February 2026