Help Center
Frequently Asked Questions
Find answers to common questions about group buying, payments, delivery, and more.
Getting Started
What is Boifiok.ng?
How much can I save with Boifiok?
Do I need to create an account?
Which areas do you deliver to?
How Group Buying Works
What is a 'group buy target'?
How long do I have to join a deal?
Can I buy multiple quantities of the same item?
Can I join multiple deals at once?
Payment & Pricing
When do I pay?
What payment methods do you accept?
Is it safe to pay online?
What if I'm charged but the deal doesn't reach its target?
Are there any hidden fees?
Do prices include delivery?
Delivery & Fulfillment
When will I receive my order?
How are items delivered?
Can I track my order?
What if I'm not home during delivery?
Can I change my delivery address?
Do you offer pickup options?
Product Quality & Returns
How do you ensure product quality?
What if I receive damaged or spoiled items?
Can I return items I don't want?
What if I receive the wrong items?
Are expiry dates checked?
Deals & Promotions
How do I find the best deals?
Can I request specific products?
How do I get notified about new deals?
Do you have referral bonuses?
Are there loyalty rewards?
Vendor & Business Questions
How can I become a vendor on Boifiok?
What types of vendors can join?
What are the benefits for vendors?
What commission does Boifiok charge vendors?
Account & Technical
I forgot my password. How do I reset it?
How do I update my personal information?
The app isn't working. What should I do?
Can I delete my account?
How is my data protected?
Commuinity & Support
Can I join with friends and family?
Is there a Boifiok community?
How do I contact customer support?
What if I have a complaint?
Understanding Group Buying
Is group buying safe?
Why are group buying prices so much lower?
How is this different from regular wholesale?
Can I trust the quality of group-bought items?
Still Have Questions?
We're here to help you save money on groceries! Contact us anytime:
Email Us
hello@boifiok.ng
Call Us
+234 806 454 4386
Social Media
@boifiok.ng
Join thousands of Nigerians who are already saving 20-40% on groceries through the power of group buying!
Boifiok.ng – Better Prices, Together